Ordering, Shipping and My Account
How can I get a copy of my previous invoices?
A: 1) From within your “Account” page you can download and print invoices, which include the items and prices. Simply login with your username and password and view your invoices using the “My Orders” link in the menu on the left hand side of the page.
2) DOE@ emails your detailed order with items and prices once your order is placed. If you checked out as a guest and do not have a username and password, please run a search for “Doe Pet” in your email to locate these invoices.
Do you have to have a license or be registered with your company to buy your products?
A: No, we offer our products to everyone but only trained professionals should use the professional products.
How are your prices so low?
A: Because we are the manufacturer, we are able to offer the best quality products at the best prices. All of our listed prices on our website are wholesale and we offer bulk discounts on many of the items listed online.
Do you have local store locations?
A: We strictly wholesale our products to you online to be able to offer the best prices available. Shipping is very fast and reliable.
Can you send me the product information and prices in a list or catalogue?
All of our products are described thoroughly online and all prices are current and available online. For the most up-to-date product information and prices, please refer to our website. English:doepetstore.com Wholesale Prices: doepetstore.com/wholesale
What is the fastest shipping method for my order?
A: Worldwide delivery charge US$19.9, actual amount charged varies based on weight of goods. Your order will arrive in 5-7 business days.
How do I track my order?
A: Each order is sent with a tracking number that you will receive in an email after your order has shipped. Please click the tracking number provided in the body of your email. If for some reason you have not received that email, it is possible that the email address you provided with your order is old, incorrect or the email has gone to your spam folder.
You shipped my order to the wrong address how do I get it?
A: Please make sure your shipping address is correct when you are reviewing your order and completing your payment. Once an order has shipped we are not responsible if you provided the wrong address.